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Frequently Asked Questions


Question:
Where can I buy cartridges for my Epson printer ?
Answer:
Right here at The INK Store, we supply cartridges compatible to all popular Epson inkjet, Photo inkjet, pro inkjet & multifunctional printer models.

Question:
Where can I order cartridges for my Epson printer ?
Answer:
Right here at The INK Store, our online order forms are simple, fast and effective.
We use Paypal to process our online payments and have had a 100% security success rate from their efficient and professional service. Customers who have used this payment process via our website have been very happy with the ease and efficiency of service they received as an important customer of The INK Store.

Question:
How much are cartridges for my Epson printer ?
Answer:
Prices are listed alongside the cartridge references on all of our printer model compatibility pages. In some cases, the cheapest you can find in the UK for such high quality products.

Question:
How do I order cartridges for my Epson printer ?
Answer:
Go to our main Epson page, select your printer model and you can order from there by adding your required items to a shopping basket, where you can keep adding until you've finished shopping, then check out and make payment with your credit / debit card.

Question:
How do I clean the print head nozzles on my Epson / Canon / Xerox / Brother inkjet printer ?
Answer:
Go to our information page and all is explained with images to help.

Question:
What are compatible cartridges ?
What does compatible mean ?
Answer:
Compatible cartridges are brand new cartridges ready for use, manufactured by companies other than the company that manufactured the printer in which the cartridges are to be used. This means that the cartridges you buy to fit your printer are brand new and compatible to your printer.

Question:
How do I change my cartridges on my Epson / Canon / Xerox / Brother printer ?
Answer:
Details are listed in your printer manual you received when you bought your printer. However, if you bought a second hand printer and don't have a manual, go to our information page and all is explained there. There is also a step by step guide in your printer properties box, this is the box that appears when you select [ Print ] to print a document or image on your computer.

Question:
Why do I get an on screen message telling me that 'the installed cartridge is not an Epson cartridge'?
Answer:
This is because you are using a compatible cartridge (a brand new cartridge made by a different company) and Epson have electronic signatures built in to their cartridge microchips in order for Epson printers to recognise their own brand of cartridge and to attempt to discourage the use of cartridges not made by their company. When you see this message, it also asks you if you wish to continue using this cartridge.
Click on [ Yes ] when you see this and printing will continue as normal.
If you press [No], the microchip will be reset and the cartridge will then be unusable.

Question:
Why are compatible cartridges so much cheaper to buy than the printer manufacturer brand?
Answer:
Neither the original manufacturer's nor the alternative manufacturer's cartridges are very expensive to manufacture, but the original manufacturer requires and can demand so much more money for their brand of cartridge as they are the company that holds the copyright & brand name of the printer and also have major branding advertising and investor profits to maintain, whereas alternative manufacturers have no major branding advertising or investor profits to maintain and so, can sell their cartridges at a standard mark up value.

Question:
Why do my prints have lines through text or images?
Answer:
This is something that usually happens when (a) you replace an empty cartridge with a full one. (b) you have not used your printer for a few days.
It is usually due to either clogs in the tiny print nozzles or air trapped between the print nozzles and the new flow of ink from the cartridge. Epson, Canon, Brother, HP, Lexmark, Xerox and other printer manufacturers are aware of these problems of maintaining continuous flow when the ink reservoir (cartridge) has to be removed from the print head and a new one attached or a cartridge is refilled and as such, the software provided with the printer has maintenance tools built in for your use so as to clear blockages and air locks. There are visual examples of print quality within this software showing correct and incorrect print test patterns. Air locks are difficult to remedy using the tools provided, therefore, we provide additional helpful information on our ink cartridge information page to assist you.

If you have a question regarding Epson compatible printer cartridges or print problems not listed above or on our information page, please feel free to contact us on our contact page.