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Inkjet Cartridge Refill Service UK & Europe


Prices | Service | Cartridge Types | Ordering & Payment | Conditions | Decontamination | European Countries

A simple service to use:
Place your empty cartridge into a paper envelope (this elevates it and stops the colours mixing) Make your cheque payable to:
The INK Store
and the amount for what you're sending
Insert a return address so that we know where to send them Place all the items into a jiffy bag to protect the cartridges

Your payment must include return postage (part paid by us) see the tariff.

Add £2.00 for up to 8 cartridges to be refilled to your payment (UK) See UK Post Tariff for other quantities


You won't find a better ink refill service on the Internet

To make our refill service simpler to use, we have added a printable order form for you to fill in and include with your empty cartridges. Click here to print the Order Form.
It also has all the general details you need to know about using the refill service for the UK.
Complete all relevant areas of the form.
If you can't print the form, please supply your name, address & telephone number with your empty cartridges.



Please read the conditions on this page, as they apply to the refill service.
Please print this page if you want to read and understand what is involved in our refill service.



Prices:

UK & Europe Refill Prices

Make and type of ink cartridge

Price

HP 13, 38, 44, 363, 920XL Black  £5 each
HP 363 Colours (Standard and XL) £3 each
HP 364, 564, 920 Black and Colours (Standard and XL) £3 each
HP 72, 82, 85, 88 Black (60 - 70ml only) £7 each
HP 13, 38, 44, 82, 88 Colours (Standard only, up to 39ml) £5 each
HP 12, 72, 82XL, 85, 88XL Colours (40 - 70ml only) £7 each
HP 10 Black  £7 each
HP 11 Colours  - * Ink Tanks only, Not print head cartridges *   £5 each
HP 940 Black (Standard and XL) £7 each
HP 940 Colours (Standard and XL) £5 each
HP 14, 15, 20, 21, 26, 27, 29, 45, 56, 74, 300, 301, 336, 337, 338, 339, 350, 901 and many more (Standard and XL) Black £5 each
HP 17, 22, 23, 25, 28, 49, 57, 58, 74, 78, 110, 300, 301, 342, 343, 344, 351, 901 and many more (Standard and XL) 3 Colour £7 each
Lexmark 3, 4, 14A, 16, 17, 23A, 28A, 32, 34, 36XL, 48, 50, 70, 82, 13400 and many more. Black £5 each
Lexmark 1, 2, 15A, 19, 20, 24A, 25, 26, 27, 29A, 33, 35, 37XL, 60, 80, 83, 13619 and many more. 3 Colour £7 each
Canon BC-01, BC-02, BX-02, BC-20, BX-20, PG-40, PG-50, PG-510, PG-512 and many more. Black £5 each
Canon BC-05, CL-41, CL-51, CL-511, CL-513 and many more. 3 Colour £7 each
Samsung M40, M41 Black £5 each
   
Other makes and models are also refillable. Basically if the cartridge has a print head attached, it is refillable.  
Print Head Cartridge - Black Refill £5
Print Head Cartridge - 3 Colour Refill £7
   
There are certain exceptions that will not work once reinserted in the printer, such as the Lexmark Return Program Cartridges,  
unless these have an 'A' or 'XL' alongside the number, they are not reusable and so we do not refill them.  
   


Additional prices.

Cartridge Type / Service Price each
Colour Decontamination and Refill
Only if you know your colours are contaminated (mixed) due to tape or plastic being placed over the print head or due to cartridge being left with the print head sitting on a hard surface.
£ 9.00
Cartridge Type / Service Price each
4 Colour Cartridge Refill
One cartridge that contains four colours: Black, Cyan, Magenta & Yellow.
£ 9.00


UK Postage Tariff (1st Class)
Up to 8 cartridges Up to 20 cartridges
£2.00 £5.60


Europe
Postage Tariff (Airmail)
Up to 2 cartridges Up to 4 cartridges Up to 6 cartridges Up to 10 cartridges Up to 20 cartridges
£3.00 £4.00 £5.00 £7.00 £10.00


Delivery and Postage:
Delivery is now charged in the UK for all ink cartridges due to the Royal Mail price and policy changes.
Delivery of refilled cartridges to UK & Europe is subsidised by us and is currently charged at the above tariff prices.
There will also be postage & packaging charged for other media in the UK.
There will be full postage & packaging charged for ink cartridges & other media outside the UK.
Postage will be 1st Class for ink cartridges in the UK, which is guaranteed by the Royal Mail to arrive within 48 hours excluding weekends. Other media will be posted using either 1st Class packet mail or 2nd Class parcel mail depending on weight / size. 2nd Class parcel mail will arrive within 5 working days of despatch excluding weekends.
Postage outside the UK ( Europe ) will be by airmail, guaranteed within 48 hours excluding weekends.
If items are too large or bulky, they will be sent by surface mail, which will take up to 2 weeks from despatch.
If goods are missing or stolen in the post, we have to wait the statutory time stipulated by the Royal Mail before acting on the missing goods in any way. In the meantime the goods may return to us or arrive with the customer and if returned to us, we will forward them to the customer unless they are marked as "Not Collected" which means the goods were attempted to be delivered and no answer was obtained and so a card was left with the addressee to collect them from their local mail sorting office, in not doing so, the goods would be returned to the sender after 30 days and would therefore require resending at full postage price. In this case, the customer is responsible for the non delivery and or pick up of the goods and so is also responsible for the cost of resending the goods.
1st class mail is guaranteed to be delivered anywhere in the UK mainland within 48 hours of postal pick up by the Royal Mail and any failure to do so can be claimed for compensation of the goods if still not delivered or returned after 30 days. A compensation claim form can be submitted after 15 days from despatch, however 30 days would elapse before any compensation would be paid as the missing goods have to be tracked, allowed time to be returned to the sender and confirmation enquiries / checks to be made with both the sender and addressee.




How to send cartridges:
To make our refill service simpler to use, we have added a printable order form for you to fill in and include with your empty cartridges. Click here to print the Order Form.
It also has all the general details you need to know about using the refill service for the UK.
Complete all relevant areas of the form.

Send your empty cartridge / cartridges to: The INK Store, 101 Clase Road, Morriston, Swansea. SA6 8DY and enclose a cheque / postal-order for the type and amount of cartridges you are enclosing (see above for prices) plus £2.00 P&P for up to 8 cartridges enclosed (see post tariff).
Prices are VAT inclusive, so there's no VAT to add to the above prices and VAT invoices are supplied with your returned refilled cartridges.

Cheques to be made  payable to: The INK Store

Place your cartridges in a paper envelope and then inside a protective packet such as a jiffy bag.
*Do not place tape or plastic on colour cartridges, this will cause colour contamination.*

*Please remember to enclose a return address.*
*Please also provide a telephone number for ease of contact*

No telephone numbers or customer details are given to any other party outside our company and are only used to contact you.

For Europe orders, please add to your bank cheque £3.00 for up to 2 cartridges included ((£) Pounds Sterling only) and we will return them by air mail to arrive with you within 5 working days from despatch (see post tariff).

If you are local, bring your empty cartridges to our store for same day refill service, ( address above ).
Most cartridges refilled while you wait ( in minutes ).

Morriston Cross, Swansea.


Colour decontamination is a separate service to refilling and thus charged differently.

There is no VAT to be added to your payment.
Your refilled cartridges will be posted to you the same day we receive them. We now charge £2.00 post & package in the UK (see post tariff) and £3.00 in Europe (see post tariff)

** Do not place tape or plastic across the print head (where the ink comes out) on colour ink cartridges **
** If sending your colour cartridge in a transit clip, please ensure that the cartridge is totally located in the clip, otherwise contamination caused through induced seepage will occur **
** For colour cartridges sent to us, we recommend that nothing be placed across the print head **
** Should colour contamination occur as a result of not following these guidelines the cartridge will be subject to our decontamination service **

** We recommend that you place empty cartridges for refilling in a paper envelope and then in a protective jiffy bag to send to us **







Refill Service:

What we offer:

  1. We will refill your empty inkjet cartridge with the correct ink for your cartridge brand & model at the prices listed above.
  2. Your empty cartridge will be refilled to its full capacity.
  3. We will carry out a visual examination of your cartridge prior to refilling.
  4. We will package your refilled ink cartridge appropriately.
  5. We will post your refilled ink cartridge back to you the same day we receive it.
  6. If the colour cartridge is found to be contaminated, we will attempt to contact you to gain authorisation to decontaminate the cartridge and replenish (see decontamination).
To make our refill service simpler to use, we have added a printable order form for you to fill in and include with your empty cartridges. Click here to print the Order Form.
It also has all the general details you need to know about using the refill service for the UK.
Complete all relevant areas of the form.
If you can't print the form, please supply your name, address & telephone number with your empty cartridges.

Conditions:

All refilled inkjet cartridges are filled to the correct capacity (full) when despatched to the customer.
The performance of the inkjet cartridge is the responsibility of the cartridge owner, i.e. the customer.
If empty inkjet cartridges are received in poor physical condition and or found to be unsuitable for refilling, the cartridge will be returned to the customer or disposed of, according to the wishes of the customer.
It is the responsibility of the customer to ensure a good working condition empty cartridge is supplied for refilling as, the print performance of the cartridge will reflect the cartridge's condition, age and inkless period.
We do not guarantee the performance of the printed circuit and print head attached to the cartridge, as they are prone to failure at any time ( much like a light bulb filament ), even when new. However, we do clean any ink, dirt or corrosion from the electrical contacts to assist in a better communication with the printer.
We do not refill laser / copier toner cartridges.
We do not refill inkjet cartridges that do not have a print head attached, which means that cartridges that fit into printers with fixed print heads (such as Epson) do not get refilled, as there are new cartridges on our website and at our store that can be purchased far cheaper than refill prices.

** Do not place tape or plastic across the print head (where the ink comes out) on colour ink cartridges **
** If sending your colour cartridge in a transit clip, please ensure that the cartridge is totally located in the clip, otherwise contamination caused through induced seepage will occur **
** For colour cartridges sent to us, we recommend that nothing be placed across the print head **
** Should colour contamination occur as a result of not following these guidelines the cartridge will be subject to our decontamination service **

Using our refill service:
Any customer using this service should be aware that we only use their cartridges to refill and return the same cartridges to the customer using the Royal Mail which we subsidise (see Delivery & Postage). Should the goods not arrive with the customer within 48 hours of despatch, they are outside the guaranteed delivery time promise stipulated by the Royal Mail for 1st class mail and so are considered missing or stolen. However, not officially so until at least 15 days have elapsed and then still no monetary / compensative payment for the missing items can be made until 30 days have elapsed (see Delivery & Postage). In the case of refilled cartridges, the customer has only paid for an ink refill service and part of the return postage and The INK Store has only cleaned the nozzles and filled the cartridge/s with ink, packaged them and returned them to the customer, therefore the raised invoice for the task will stipulate this. When a claim for missing refilled cartridges arises, invoices have to be provided to the Royal Mail for the missing items and The INK Store can only provide an invoice for filling the items with replenished ink and not for purchasing the same items. It is therefore the customers duty to provide purchase value receipts to the Royal Mail should they wish to seek compensation for replacement of the missing items as the items were and continue to be the full property of the customer before and after refilling is / was carried out by The INK Store. The empty and latter refilled cartridges are placed into the care of the Royal Mail for transit to us and then the same for transit back to the customer whereupon it is the duty of the Royal Mail to ensure safe keeping and prompt delivery of the customers cartridges. Therefore, a claim for refund can be made with The INK Store to the value of that paid to The INK Store for the refill service against only the cartridges refilled by us and lost or stolen whilst in the care of the Royal Mail for the value paid for the service and so invoiced as such. No further compensation is offered by The INK Store, as we have acted in good faith and honesty throughout and as proof of posting has to be shown on each claim, we can prove that we did all we could do to ensure safe passage of the customers refilled cartridges after refilling and packaging, also supporting this claim we have to provide the Royal Mail with an invoice for the refilled cartridges thus proving that we have only refilled them and not supplied them as new or otherwise and also stipulating the amount paid by the customer for this service, which would be the amount they would send to us as compensation and so the amount we would pay to the customer as compensation.





D
econtamination:

All too often, customers attempt to refill their own cartridges using generic refill kits and put the wrong colour inks in the chambers.
When this happens, all is not lost.
Normally, the cartridge would be rendered unusable in its current state and would not be retrievable.
However, The INK Store can decontaminate the chambers for you and replenish the ink levels in the process.
This is an additional service and costs more than a standard colour refill.
Decontamination service cost = £9.00

Your cartridge is returned to you ready for use as a full cartridge with the correct colours and quantity of ink within.

Contamination in transit:
If a cartridge is sent to us incorrectly inserted into its transit clip or with plastic / tape touching the print head, it will arrive completely contaminated, as the colours will seep from each chamber through the print head and track back into other chambers.
If this occurs, The INK Store withholds the right to refuse to refill the cartridge as above, but providing the customer enters a contact telephone number with their return address, we will contact the customer and inform them of the situation and offer the decontamination process or return / scrap of the contaminated cartridge.
If the customer requires the decontamination service, there will then be an additional charge of £2.00 invoiced to the customer on top of the £7.00 sent for refill of the colour cartridge, making a total of £9.00 for the decontamination and replenishment service.
Place your empty or contaminated cartridge in a paper envelope and then in a jiffy bag before posting to us.

To send your contaminated colour cartridge now, Click here.

Terms & Conditions of the decontamination service.
1) The INK Store will decontaminate most types of colour cartridge with a print head, whether the contamination has been caused through; incorrect refilling procedures by the customer, purchase of a contaminated cartridge from another party, cartridge being left with the print head touching an object or surface, plastic or tape being placed across the print head or incorrect insertion into storage / transit clip. No matter what the cause of contamination, we will undertake the decontamination service on most colour cartridge types with print heads attached.
2) Should a cartridge be found to be beyond repair or the colour contamination irretrievable, The INK Store withholds the right to refuse the service and either return the cartridge & payment to the customer or scrap the cartridge depending on the customers wishes.
3) As with the refill service, if a cartridge circuit / head plate should fail on insertion into the customers printer, no responsibility should be placed on The INK Store. All cartridges with print heads are prone to breakdown / failure at any time without warning. Any circuit / print head plate failure will not be a result of our procedures, but of cartridge age, fair wear and tear, inadequate packaging / protection for sending to The INK Store or lack of care and maintenance by the cartridge owner (the customer).
4) All refilled / decontaminated cartridges returned to customers by The INK Store will be correctly packaged and protected for the journey.
5) If a cartridge is known to be contaminated or producing strange colours whilst printing prior to sending to The INK Store for refilling, then the enclosed cheque for the refill should be the amount for the decontamination service, £9.00.
6) Should the colour cartridge become contaminated during transit to The INK Store due to incorrect packing / storage, an additional invoice for decontamination at £2.00 will be issued to the customer with the return of their cartridge. This will be additional to the £7.00 refill charge for which the cheque will have already been received.
7) Colour contamination can only apply to colour cartridges and not black cartridges.
8) Physical damage to the colour cartridge sent for refilling / decontamination may result in the return of the cartridge & payment to the customer without the service being carried out, so please only send serviceable cartridges.
9) As with the refill service, decontamination guarantees a perfect flow of ink through the cartridge print head on leaving our premises, but as cartridges are prone to clogging when left out of the printer or within the printer for any long period without use, the customer will need to use the manufacturers software provided with the printer to clean the print head (see our information page for head cleaning).
10) We recommend that empty / contaminated cartridges should be sent to us within 15 days of becoming empty / contaminated.
If a cartridge has been left for any period longer than that above without use, expect the print heads to be clogged to some degree. The INK Store will use every method known to attempt to clear the clogging prior to refilling, but once cleared, any further clogging or lack of print from the cartridge once returned to the customer will then be the customers responsibility to clean the cartridge either using the printer software or in more severe cases, by using a recommended cleaning solution / process.
We will not return a cartridge unless the ink flow from the print head is correct. If clogging can't be cleared we will contact you.




Refill Information:

Cartridge refill success is best achieved within 15 days of the inkjet cartridge becoming empty.
Empty inkjet cartridges have a certain life span and this can range from between 1 refill from new to 5 refills from new on average. However, cartridge circuits have been known to fail when brand new and on the 1st attempt of refilling / remanufacture and in contrast, cartridge circuits have been known to last up to 50 refills, the latter being exceptional durability.
Once an inkjet cartridge circuit has failed, the ink cartridge is unusable and a new or serviceable cartridge has to be purchased.
Please do not send cartridges for refilling in the same parcel / package as empty cartridges for recycling, send in separate parcels / packages.

** Do not place tape or plastic across the print head (where the ink comes out) on colour ink cartridges **
** If sending your colour cartridge in a transit clip, please ensure that the cartridge is totally located in the clip, otherwise contamination caused through induced seepage will occur **
** For colour cartridges sent to us, we recommend that nothing be placed across the print head **
** Should colour contamination occur as a result of not following these guidelines the cartridge will be subject to our decontamination service **








Cartridge Types:


Almost all inkjet cartridges can be refilled. However, we do not refill Epson & some Canon cartridges as, it is more cost effective to buy new compatible cartridges.

We refill most popular HP inkjet cartridges at the prices above. HP cartridges that have no print head, are now also added to our refill prices above, however if the microchip date has expired, then the cartridge should not be refilled as it will not work. This means that these can only be refilled if the expiry date is still valid, but the cartridge will cease to function after the expiry date. This date is printed on the cartridge in USA format YY/MM/DD, check this before sending.
We refill most popular Lexmark inkjet cartridges at the prices above. There are some new Lexmark cartridges that cannot be refilled, these are called Exchange Program Cartridges such as 23 & 24 / 28 & 29 / 36 & 37
We refill most popular Dell inkjet cartridges including Dell 720 / A920 printer cartridges, Black T0529 & Colour T0530 at the prices above.
We refill Canon inkjet cartridges that have a print head attached to the cartridge at the prices above.
We can also fill your Apple, BT, Olivetti, Philips, Samsung, Sharp and any other cartridge that has a print head attached.

Why we only mainly fill cartridges with print heads attached.
Cartridges without print heads attached are called ink tanks and can be purchased from new at a fraction of the price of ink cartridges with print heads. Most of the time, refilling ink tanks is far less cost effective.







Ordering & Payment:

We now charge postage due to the Royal Mail's new procedures and price changes.
For refills simply add £1.00 for P&P for up to 2 cartridges to be refilled.

To make our refill service simpler to use, we have added a printable order form for you to fill in and include with your empty cartridges. Click here to print the Order Form.
It also has all the general details you need to know about using the refill service for the UK.
Complete all relevant areas of the form.
If you can't print the form, please supply your name, address & telephone number with your empty cartridges.

Send your empty cartridge / cartridges to: The INK Store, 101 Clase Road, Morriston, Swansea. SA6 8DY and enclose a cheque / postal-order for the type and amount of cartridges you are enclosing (see above for prices) plus £1.00 P&P for up to 2 cartridges enclosed (see post tariff).
Prices are VAT inclusive, so there's no VAT to add to the above prices and VAT invoices are supplied with your returned refilled cartridges.

Cheques to be made  payable to: The INK Store

Place your cartridges in a paper envelope and then inside a protective packet such as a jiffy bag.
*Do not place tape or plastic on colour cartridges, this will cause colour contamination.*

*Please remember to enclose a return address.*
*Please also provide a telephone number for ease of contact*

No telephone numbers or customer details are given to any other party outside our company and are only used to contact you.

If you are local, bring your empty cartridges to our store for same day refill service, ( address above ).
Most cartridges refilled while you wait ( in minutes ).


For Europe orders, please add to your bank cheque £3.00 for up to 2 cartridges included ((£) Pounds Sterling only) and we will return it by air mail to arrive with you within 5 working days from despatch (see post tariff).


The following countries are treated as Europe for refilled ink cartridge purposes.

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia, Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar, Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kirghizstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia (Former Yugoslav Rep. of), Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino (EU), Serbia, Slovak Republic (EU), Slovenia (EU), Spain (EU), Spitzbergen, Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.



When using our refill service you are also agreeing to be bound by its terms and conditions in accordance with trading standards. We provide a fair service for all and aim to provide a cost effective & efficient service for our customers. Our service is what it says, a refill service and offers no guarantee of cartridge performance. Cartridges that have been left exposed to the air and without ink are prone to clogging and even though we put the cartridge through a head cleaning solution prior to refilling, some future clogging may still occur. This is mostly due to the amount of time the cartridge is without wet ink and exposed to the air and this is why we recommend you have your cartridges refilled within 15 days of becoming empty regardless of where the cartridge has been stored.

This service provides a refilled cartridge that has been cleaned, refilled and correctly packaged ready for use and we remind the customer that the cartridge supplied is their property and the end product reflects only the type of care the customer has taken with their property prior to receipt of the cartridge by us.

** Do not place tape or plastic across the print head (where the ink comes out) on colour ink cartridges **
** If sending your colour cartridge in a transit clip, please ensure that the cartridge is totally located in the clip, otherwise contamination caused through induced seepage will occur **
** For colour cartridges sent to us, we recommend that nothing be placed across the print head **
** Should colour contamination occur as a result of not following these guidelines the cartridge will be subject to our decontamination service **




We no longer buy empty cartridges for recycling, but you can still send them and we'll donate them to local charities.
Recycle and reduce your carbon footprint


Any reference to OEM trademarks is purely for printer compatibility reference.

For further information telephone: +44 (0)1792 548731 ( UK )
Email



Page last updated: 10 May 2012